Refund Policy

Last updated: September 26, 2024

At Learn French Easy, we are dedicated to providing a valuable learning experience through our products and services. While we do our best to ensure customer satisfaction, there may be situations where a refund request is necessary. Please review our refund policy below.

1. Live Classes

• Customer Cancellations: Once a live class is booked, it is non-refundable.
• Cancellations by Us: If a class is canceled due to unforeseen circumstances (e.g., technical issues), you will have the option to reschedule, receive a class credit, or request a full refund.

2. Video Courses

• Digital Product Refunds: As video courses are digital products, all sales are final. Refunds are not available after purchase.

3. eBooks

• Digital Product Refunds: eBooks are non-refundable once downloaded or accessed.

4. Exceptions

Refunds may be considered in exceptional circumstances, such as:

• Technical errors on our end.
• Special situations approved by management.

5. Refund Processing

• Refunds will be processed using the original payment method and may take 7-14 business days to reflect on your account.
• In cases where refunds cannot be processed via the original payment method, alternative arrangements will be made.

For any refund inquiries, please contact us at admin@learnfrencheasy.com within 14 days of purchase.